Faqs

Faqs

March 24, 2021 2025-09-17 8:42

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

1. Where is Maixinge Boutique Hotel located in Shanghai?
Located at No. 168 Yuanshen Road, Pudong New Area, Shanghai 200120, China — just a 3-minute walk from Lujiazui Metro Station (Line 2) and steps from the Huangpu River promenade and IFC Mall.

 

2. Is Maixinge Boutique Hotel close to the Oriental Pearl Tower?
Yes! The Oriental Pearl Tower is approximately 1.2 km away (a 15-minute walk or 5-minute taxi ride). Many rooms offer direct views of it at night.

 

3. Does the hotel offer airport transfers?
Yes, complimentary private car transfers are available upon request from Shanghai Pudong International Airport (PVG) and Shanghai Hongqiao International Airport (SHA). Book at least 24 hours in advance.

 

4. What time is check-in and check-out?
Check-in: 3:00 PM | Check-out: 12:00 PM. Late check-out (until 2 PM) is often available free of charge if rooms permit.

 

5. Does Maixinge have a restaurant? What kind of food do they serve?
Yes — our signature restaurant blends refined Shanghainese cuisine with modern global influences. Highlights include truffle-infused soup dumplings, seared duck with local herbs, and artisanal tea pairings. Breakfast is included and served daily from 6:30–10:30 AM.

 

6. Is breakfast included in the room rate?
Yes, a gourmet continental and Asian breakfast is included for all guests, featuring fresh xiaolongbao, soy milk, organic eggs, seasonal fruits, and house-baked pastries.

 

7. Are there any fitness or wellness facilities?
Yes — enjoy a serene rooftop yoga deck open daily at dawn, complimentary meditation cushions, and access to curated mindfulness playlists. A 24/7 in-room fitness guide is also available via tablet.

 

8. Is Wi-Fi free and reliable?
Absolutely. Complimentary ultra-fast fiber-optic Wi-Fi (up to 1 Gbps) is available throughout the hotel, ideal for remote work, video calls, and streaming.

 

9. Do rooms have views of the Shanghai skyline?
Most rooms feature floor-to-ceiling windows with unobstructed panoramic views of the Lujiazui skyline, including the Shanghai Tower, Jin Mao Tower, and the Bund across the river.

 

10. Is the hotel pet-friendly?
Unfortunately, we do not accommodate pets to maintain a tranquil environment for all guests. Service animals are welcome with prior notice.

 

11. Can I host a business meeting or small event here?
Yes — our Executive Boardroom Suite accommodates up to 12 guests with 8K video conferencing, professional AV equipment, and catering services. Ideal for intimate client dinners or team huddles.

 

12. Is there parking available at the hotel?
Valet parking is available nearby at IFC Mall (50 meters away) at discounted rates for hotel guests. Self-parking is not offered on-site.

 

13. How far is the hotel from the Shanghai Disneyland Resort?
Approximately 45 km (60–75 minutes by car), depending on traffic. We can arrange a private transfer upon request.

 

14. Does the hotel offer luggage storage before check-in or after check-out?
Yes — complimentary 24/7 luggage storage is available for all guests, even if you’re arriving early or departing late.

 

15. Are the rooms quiet despite being in a busy area?
Extremely. Rooms feature triple-glazed windows, acoustic insulation, and blackout curtains designed for deep sleep — even with the city lights glowing outside.

 

16. Is the hotel suitable for families with children?
While designed primarily for couples and business travelers, we welcome families. Extra beds and child-friendly amenities (high chairs, baby bathtubs) are available upon request.

 

17. Do you provide toiletries and hairdryers in the room?
Yes — all bathrooms include premium, eco-friendly toiletries (by French apothecary brand), plush robes, slippers, and powerful dual-voltage hairdryers.

 

18. Can I request a specific room type or view?
Yes! While we cannot guarantee availability, we prioritize requests for higher-floor skyline views, corner suites, or quieter wings when booking directly through our website or concierge.

 

19. Is the hotel accessible for guests with mobility needs?
We offer one fully ADA-compliant room with wider doorways, roll-in showers, and emergency call systems. Please notify us at least 48 hours in advance.

 

20. Why do so many guests say Maixinge feels like “home” in Shanghai?
Because we don’t just host guests — we understand them. From midnight tea deliveries to handwritten notes, from remembering your coffee preference to arranging hidden-gem dinners, every detail is crafted for emotional comfort, not just convenience.

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